1. Home
  2. About Us
  3. Service and Support
Service and Support
1. All the UHMWPE pipe production lines, plastic film production equipment and drip irrigation pipe production equipment are tested before shipped to clients. They are cost-effective, advanced, and reliable.
2. We will get the all of our plastic extrusion lines properly installed according to the technical clauses in the contract.
3. The product will be delivered in time according to the contract. The lead time can be also adjusted to a degree as per clients' requirements.
4. We provide one year warranty to the main components like reduction gearbox and six-month warranty to the electronic components.
5. After the reception of the pipe of film production line, HUAYA will send our technicians to help with the installation and commissioning until qualified products are produced.
6. During the commissioning, our technicians will also provide free technical training service, including mechanical transmission technique, electrical technology, operation technique, and processing technique and material formula (a confidentiality agreement is needed)
7. During the quality warranty period, we can repair or replace the broken parts caused by product quality problems. If the warranty duration expired or the machine is damaged by human error, the spare parts we provided will be charged merely to cover the cost.
8. When a problem occurred, we can help to fix it on the phone, by the on-site photo/video, or even by sending technicians. HUAYA now is seeking to cooperate with more product agencies around the world, so they can establish spare parts warehouses. Thus we can respond to customer's need more quickly.
9. We can provide free samples, but the shipping freight should be covered by customers.
Laiwu Huaya Polymer Sci.&Tech. Co., Ltd.
Add.: No. 009, Xiangshan Road, High-tech Economic Development Area, Laiwu City, Shandong Province, China
Tel.: +86-634-6168802
Fax: +86-634-6168869
Email: sam123@laiwuhuaya.com
Mob : +86-15163456362 (whatsapp&wechat )
Skype: ihoujianwei
Contact: Sam